Terms & Conditions

These Terms & Conditions (the "Terms") govern all quotes, orders, and services provided by Marin Threadworks ("Marin Threadworks," "we," "us"), a branded apparel and custom goods studio based in San Rafael, California, to the customer named on a quote or order ("you").

By requesting a quote, approving a quote, submitting artwork, or paying a deposit, you agree to these Terms. If you are acting on behalf of a company, you represent that you are authorized to bind that company.

Estimates shown in the Client Studio are preliminary and non-binding. Pricing depends on final garment selection, quantities, stitch count, decoration method, placements, personalization, and freight.

A quote becomes binding only when we issue a final itemized quote and you approve it in writing (including email or approval within your account).

Approved quotes are valid for 30 days unless stated otherwise. Supplier price changes, garment discontinuations, and tariff or freight increases may require a revised quote, which we will present to you before proceeding.

Quantities may run subject to standard industry variance of up to 3% over or under on large runs; you are billed for quantities actually produced.

A non-refundable deposit of 55% of the approved quote total is required before production begins. Production, digitizing, and garment procurement are scheduled only after the deposit clears.

The remaining balance is due prior to delivery, pickup, or shipment unless written net terms have been approved in advance.

Accepted payment methods are those shown on your payment link. Returned payments and chargebacks are subject to a $35 fee plus any bank charges.

Past-due balances accrue interest at 1.5% per month (or the maximum permitted by California law, whichever is lower). You are responsible for reasonable collection and attorneys' fees on amounts properly owed.

Prices exclude sales tax, which is added where required. Valid resale certificates must be provided before invoicing.

You represent and warrant that you own or are licensed to use all logos, marks, names, and artwork you submit, and that our use of them for your order will not infringe any third-party rights.

You agree to indemnify, defend, and hold Marin Threadworks harmless from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising from artwork you supply, including claims of trademark, copyright, or publicity rights infringement.

We may reject or request changes to artwork that is low resolution, unlicensed, unlawful, hateful, or otherwise unsuitable for production.

Digitized embroidery files, screens, and production files we create remain our property and are retained for your reorders. Your underlying logo and brand assets remain yours.

Unless you opt out in writing, you grant us a non-exclusive license to photograph finished work and display it in our portfolio, website, and marketing.

We provide a digital mockup, sew-out, or written spec sheet for approval before production on new artwork.

You are responsible for reviewing spelling, names, sizes, quantities, colors, and placement. Once you approve a proof, approved content is final and errors in approved content are not our responsibility.

Screen and monitor color varies. Thread and print colors are matched as closely as commercially reasonable; exact color matching is not guaranteed.

Standard production time begins after deposit payment and artwork approval, not on the date of quote request. Deadlines shown in the Client Studio are preferred dates, not guaranteed dates, until confirmed by us in writing.

Rush service, when available, may carry additional fees.

We are not liable for delays outside our reasonable control, including supplier backorders, shipping carrier delays, labor shortages, utility or equipment failure, severe weather, fire, public health orders, or other force majeure events.

Risk of loss passes to you upon delivery to the carrier or upon pickup.

We may decorate garments you supply at your risk. We are not responsible for garment defects, shrinkage, dye migration, sizing, or damage occurring during decoration on customer-supplied goods, and we do not replace such garments.

Customer-supplied goods must arrive counted, clean, and unfolded to the quantities listed on the order.

All decorated and personalized items are made to order and are final sale. They cannot be returned or exchanged for size, color, fit, or change of mind.

Cancellation after deposit forfeits the deposit. If cancellation occurs after garments are purchased or production has begun, you are responsible for all costs incurred to that point, up to the full order value.

Claims for defects, shortages, or misprints must be reported in writing within 10 days of delivery, with photos and the affected goods retained. Our sole remedy is, at our option, repair, replacement, or credit of the affected items.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to an order is limited to the amount you paid for the specific items giving rise to the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost events, lost business opportunities, or replacement procurement costs.

Except as expressly stated here, goods and services are provided without warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

You are responsible for the accuracy of information entered in your account, including crew names, sizes, and job titles, and for maintaining the confidentiality of your login credentials.

You confirm you have the right to provide employee information for the purpose of fulfilling your orders. We use it only to produce, personalize, and reorder your goods.

We may retain quote, order, artwork, and roster records as needed for business, tax, and reorder purposes.

By submitting a quote request, you consent to receive transactional emails about your quote, deposit, production status, and delivery. Marketing emails, if any, include an unsubscribe link.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

The parties will attempt to resolve disputes in good faith. Any unresolved dispute will be brought exclusively in the state or federal courts located in Marin County, California, and each party consents to that jurisdiction.

We may update these Terms from time to time. The version in effect on the date you approve a quote governs that order.

Questions about these Terms: marinthreadworks@gmail.com — Marin Threadworks, San Rafael, California.